Complaints

A draft, to be checked before the site goes live.

How to complain

Write to (the contact address, not set yet) with what went wrong, when, and the email address you signed in with, or the receipt of a payment if it's about one. We confirm that the complaint arrived, and settle it within 30 days of receiving it.

About a payment

Payments are taken by Paddle, our reseller: a complaint about a charge can also go to Paddle, through the link on its receipt.

If we can't agree

A consumer may turn to an alternative dispute resolution body. In Slovakia that is the Slovak Trade Inspection (Slovenská obchodná inšpekcia), which also supervises consumer protection.